Customer Help
Orders and Shipping
How long does it take for me to receive my order?
How long does it take for me to receive my order?
The usual processing time is 1-3 business days.
On checkout you can choose your preferred shipping option.
Registered Air Mail: Delivery typically 14-21 days from time of posting. (Add 18 days for Africa, Asia and Australia)
EMS: Express Mail Service: Delivery typically 5-8 days from time of posting. (Add 7 days for Africa, Asia and Australia)
How do I create an account?
How do I create an account?
To create an account just click on the ‘My Account’ link near the top right of the page.
Fill in the required Name, Email, Password details
How do I change my shipping address?
How do I change my shipping address?
To change a shipping address after an order is placed, please contact us
How do I track the status of my order?
How do I track the status of my order?
After your order has been processed you shall receive an order status update.
The next update shall be when your order has been shipped.
We shall send you an order shipped update that shall include your tracking information.
Will you keep my credit card information on file?
Will you keep my credit card information on file?
Credit card details are not kept on file.
Do you charge sales tax?
Do you charge sales tax?
A 17% Sales TAX is charged ONLY for sales in Israel
Do you ship to my country?
Do you ship to my country?
We ship globally to all nations (just very few exceptions)
Will my items come in one package?
Will my items come in one package?
Yes, your order shall be shipped in one package.
There are a few exceptions. Mainly if a package is over 20KG / 44 Lbs
Returns and Exchanges
What is your returns policy?
What is your returns policy?
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, please let us know what the problem is.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
I received the wrong item
I received the wrong item
If you happened to receive the wrong item. Please send a photo of the item you received to us at shop@zaksjerusalemgifts.com
We shall resolve any error as soon as possible
My order arrived damaged
My order arrived damaged
If you happened to receive a broken item. Please send a photo of the broken item you received and the packaging. Email us at shop@zaksjerusalemgifts.com
Where should I mail my authorized return?
Where should I mail my authorized return?
Our mailing address is:
Zak’s Jerusalem Gifts
P.O Box 14240
Old City – Jerusalem 9114102
Israel
Tel: 02-6281466
How do I receive customer support?
How do I receive customer support?
You can contact support via the
- Contact page
- Direct email: shop@zaksjerusalemgifts.com
- WhatsApp: +972-54-635-3357
What do I do if I entered an incorrect shipping address?
What do I do if I entered an incorrect shipping address?
To change a shipping address after an order is placed, please send corrected address and order number to us at: shop@zaksjerusalemgifts.com
Can I change or cancel an order after I've submitted it?
Can I change or cancel an order after I've submitted it?
You can cancel at anytime up until your order has been shipped.
Please contact us at: shop@zaksjerusalemgifts.com
The only exception to this is for handmade custom work made specifically for you.
Can I pre-order an item that is sold out?
Can I pre-order an item that is sold out?
Please contact us with the SKU number of an item you see sold out that you would like.
We shall do our utmost to make it happen for you.