FAQ
Is it necessary for me to register an account in order to buy an item?
Is it necessary for me to register an account in order to buy an item?
Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:
– keeping track of your order’s delivery status
– changing or canceling the order
– using your previous purchase history to become eligible for a Loyal Customer’s discount
How long it will take to receive the gifts from Jerusalem?
How long it will take to receive the gifts from Jerusalem?
During the checkout process you can select from the shipping options your preferred shipping method. The following are approximate times for delivery to U.S, Canada and Europe. Delivery times for South Africa, South America and Australia can take longer:
Can I add a product to my order after it has been placed.?
Can I add a product to my order after it has been placed.?
Yes, please contact us as soon as possible after your order is placed and we shall update with any additional item you need.
- – Use your order number when contacting us
- – Tell us the SKU number of the product you wish to add
- – Let us know the quantity of the products you want to add
Can I send someone a gift direct from Zak's Jerusalem Gifts in Jerusalem?
Can I send someone a gift direct from Zak's Jerusalem Gifts in Jerusalem?
Yes, we shall be happy to send you gift direct to the someone special in your life:
- – During checkout simply add the recievers address for shipping
- – Please remember to add the receivers phone number for postal delivery purposes
- – Let us know if you would prefer us to not add the invoice
Do you offer any kind of discounts?
Do you offer any kind of discounts?
Yes, we often have special discounts on various products and or Holidays on our store:
- – Please sign up for our newsletter for discount codes
- – Contact us if you plan to make a large bulk purchase
- – Special discount for Pastors and Ministries
Do you have a refund and exchange policy?
Do you have a refund and exchange policy?
Yes, if for any reason you are not satisified with your order please let us know:
- – Please send us a photo of any damage your order has received
- – If damage has occured in transit we shall replace as soon as possible
- – For exchange please state the reason for replacement